AIS VoIP Phone Number Porting Overview
- AIS will receive the port date from the carrier and notify the customer
- This typically is provided by the carrier 1-2 weeks after the initial port request, although it can take up to 4 weeks
- The port date provided is typically a few days to 1 week away from when notification is received
- On port date, phones will not be available for a brief time while the port takes place. This is often between 8-10am. The outage can be anywhere from 30 minutes to a couple hours.
- Once ported, the new phones will work. If there is enough ethernet ports by each desk, the phones can be setup next to the existing phones.
- If the office is local, AIS will have a tech onsite to assist during the port and ensure users are working properly after the port is complete.
- AIS will get a notification from the carrier once the port is successfully completed.
Last modified
April 16, 2021