Getting Started
Service Delivery
Service Methodology, Project Management Process, and Consulting capabilities
Project Management (7)
AIS Project Management Approach, Methodology, and Structure
Support Structure
Key roles involved in providing consistent managed information technology services
Relationship Management
Each client relationship and arrangement is unique based upon the type of service delivery that is required of AIS, all in the sprit of partnership and Co-Managed Services. For some clients, AIS manages the entire IT function of the business in providing desktop help desk services, networking and infrastructure solutions, and CTO level consulting. For clients that already have some degree of IT operations in place, AIS assists in a complimentary and collaborative role.
Service Level Objectives
Service Level Objective AIS Network Operations Center (NOC) provides the following Service Level Objectives (SLO): Critical Description: Complete impact to productivity or service affecting many or all customer end-users. Acknowledgement: 30 Minutes (24x7) Response: 1 Hour (24x7) Communication Frequency: 2 Hours(24x7) High Description: Higher impact to productivity or service, multi user impact, multiple services not working. Acknowledgement: 1 Hour (Business Hours) Response: 4 Hours (Business Hours)
Service Request Escalation Procedure
Procedure: Support request is received. Client information is identified, including unique user ID. Help Desk ticket is created. Issue is identified and documented in Help Desk system, then routed to Support. If issue can be resolved through Tier 1 Support: 1. Level 1 resolution - issue successfully resolved 2. Quality control - issue verified as resolved to client’s satisfaction.
Why people Choose AISLabs
AIS provides technologies and platforms that allow you to monitor your Projects
Our experienced Staff will maintain and keep you Secure.
By using cutting-edge tech, we are able to optimize your workflows
There are always ways to streamline and speed-up business operations
Select a Plan that works for You
View All Pricing MethodsManaged Services
Managed Service is an umbrella term for third party monitoring and maintaining of computers, net-works and software. The actual equipment may be in-house or at the third-party’s facilities, but the “managed” implies an ongoing/proactive approach.
At our core, we are a customer service organization with an expertise as a full service Information Technology (IT) and a Managed Service Provider (MSP). Services are delivered using IT Engineer Professional Services Labor, or Software-as-a-Service (SaaS) platforms, considered Non-Labor.
Each client relationship is unique based upon the type of service delivery that is required of AIS. For some clients, AIS manages the entire IT function of the business. We provide desktop help desk services, networking and infrastructure solutions, and CTO level consulting. We also have clients that already have some degree of IT operations in place, and AIS assists in a complimentary and collaborative role.
There are 199,882,650 unique Project Plans possible using the AIS SOW Portal.
A client relationship is compromised of the following components:
graph LR
ClientNeeds{Client Needs} --> UseCase((Use Cases))
UseCase --> Solution["Solution"]
Solution --> Methodology(Methodology)
Methodology --> Engagement{"Engagement"}
Engagement --> ClientNeeds
