Consulting Technology Strategy And Planning

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ITIL – Strategy: Provides guidance on clarification and prioritization of service-provider investments in services. The strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Entirety of activities– directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers. Often including, but not limited to high-level design and planning for the overall IT system, budget and IT Best Practice planning (hardware replacement scheduling, baseline performance establishment), review monthly and annual service reports with key designated staff, and Critical Event Reporting (CER) discussion with key designated staff (detailing unexpected downtime events).