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All Information Services, Inc. (AIS)

AIS is a full-service technology solutions firm, providing industry-leading IT solutions, services, and support. Our company was founded in 2002 to make it easier for companies of all sizes to access the right IT expertise needed to manage the digital systems that drive today’s business operations.

That remains our mission today. Whether deploying an AIS solution, partnering with us for project-based IT support or taking advantage of our team for ongoing system maintenance, we’re committed to your success.

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Why Partner with AIS?

Getting Started with AIS

Service Delivery
Service Methodology, Project Management Process, and Consulting capabilities

Project Management
AIS Project Management Approach, Methodology, and Structure

Support Structure
Key roles involved in providing consistent managed information technology services

Relationship Management
Each client relationship and arrangement is unique based upon the type of service delivery that is required of AIS.

Service Level Objectives
Service Level Objective AIS Network Operations Center (NOC)

Service Request Escalation Procedure
Procedure: Support request is received. Client information is identified. Help Desk ticket is created.

Solutions

AIS Labs
Office Phone VoIP
NMS Monitoring
SIEM Protection
XDR Threat Detection
AIS Managed Firewall

Managed Services
Helpdesk Services
Endpoint Management
Vendor Management
IT Administrative Services
IT Managed Services

Consulting
IT Project Management
IT Escalation Support
AV Solution Design
IT Strategy & Planning
Network Solution Design

Careers at AIS

Account Executive
Responsible for ensuring that our clients and prospect's teams are aware of the capabilities of AIS and building relationships with those teams for AIS.

AV Installer
Experienced AV Installers interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

Data Cabling Technician
Experienced Data Cabling Technicians interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

Full Stack Developer
Experienced Full Stack Developer interested in leveraging open-source vulnerability monitoring and management available to small/medium-sized organizations

Low Voltage Wiring Installer
Experienced Low Voltage Wiring Installers interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

PHP Developer
Experienced PHP Developer interested in leveraging open-source vulnerability monitoring and management available to small/medium-sized organizations

Principal Consultant
Responsible for evaluating assigned Client IT needs and opportunities, identifying potential IT environment efficiency and risk improvement

Senior Network Engineer
Experienced leader in networking technology across multiple hardware vendors.

Service Desk Tier One
Exceptional customer service through frontline technical support for end-users.
Solutions
Getting Started
Careers

Getting Started

Relationship Management

Each client relationship and arrangement is unique based upon the type of service delivery that is required of AIS, all in the sprit of partnership and Co-Managed Services. For some clients, AIS manages the entire IT function of the business in providing desktop help desk services, networking and infrastructure solutions, and CTO level consulting. For clients that already have some degree of IT operations in place, AIS assists in a complimentary and collaborative role.

2 minute read

Dedicated Account Manager/vCIO:

Key AIS / Customer Relationship Contact
Responsible for communication and remediation of all billing and/or contract issues, escalations, and Quarterly Business Reviews (QBRs)

Assigned Tier III Engineer:

Key Server/Network Engineer
Responsible for providing IT consultation guidance and server/network administration services including system installation and upgrades, network consolidation and regular system maintenance.

AIS Relationship Management Components

Dedicated AIS executive as your primary Relationship Manager to ensure consistency and continuity in establishing a long-term working relationship.
Meeting quarterly/as needed to review progress, status and aid in infrastructure and strategic planning.
High-level design and planning for the overall IT system
Budget and IT Best Practice planning (hardware replacement scheduling, baseline performance establishment)
Review monthly and annual service reports with key designated staff
Critical Event Reporting (CER) discussion with key designated staff (detailing unexpected downtime events)

Technology Planning

Develop and execute long-term comprehensive technology plans that aligns with overall client goals
Review technology plan alignment with emerging technologies annually
Ensure the education of stakeholders and staff of new technologies and potential impact to municipalities

Company Profile

All Information Services, Inc. (AIS) is an Illinois corporation with principle offices at 1815 South Meyers Road, Suite 820, Oakbrook Terrace, IL 60181. We provide technology solutions including consulting, strategic planning, and full management, administration, and support of system platforms including network, workstations, servers, and business applications.

Last modified April 13, 2020