General IT Support

Tap into AIS for IT Solutions, Services, and Support

AIS delivers a wide range of technology solutions, managed services, and consulting services that allow businesses to compete in today’s market. Whether deploying AIS solutions or other best-of-breed tools, the experienced, reliable AIS team delivers projects on time while streamlining IT services.

Experience peace of mind with our General IT Support services, as we provide comprehensive maintenance and troubleshooting for all aspects of your organization's IT infrastructure. From hardware and software to networks and security, our expert team is here to ensure your systems are running smoothly and meeting the needs of your business without any hiccups.

Features

  • Remote monitoring and management of IT systems
  • Help desk support for IT issues
  • Installation and configuration of software and hardware
  • Security assessments and updates
  • Regular backups and disaster recovery services

Benefits

  • Increased productivity and efficiency through optimized IT systems
  • Reduced downtime and faster resolution of technical issues
  • Enhanced security and protection of sensitive data
  • Access to a team of IT experts for guidance and support
  • Cost savings by outsourcing IT support rather than hiring an in house team

Example Project Plan

Discovery
  • Identify logistics required
  • Identify equipment needs by user type
  • Provide all Customer Required Documentation
  • Provide all necessary access credentials
Recurring Ongoing/As Needed
  • Timely provisioning of new / replacement technology devices
Implementation
  • Complete Ad Hoc support requests
  • Submit Ad Hoc support requests
Validation
  • Review block hour usage

Recurring Tasks

Timely provisioning of new / replacement technology devices


Last modified February 24, 2025