General IT Support
Tap into AIS for IT Solutions, Services, and Support
AIS delivers a wide range of technology solutions, managed services, and consulting services that allow businesses to compete in today’s market. Whether deploying AIS solutions or other best-of-breed tools, the experienced, reliable AIS team delivers projects on time while streamlining IT services.
Experience peace of mind with our General IT Support services, as we provide comprehensive maintenance and troubleshooting for all aspects of your organization's IT infrastructure. From hardware and software to networks and security, our expert team is here to ensure your systems are running smoothly and meeting the needs of your business without any hiccups.
Features
- Remote monitoring and management of IT systems
- Help desk support for IT issues
- Installation and configuration of software and hardware
- Security assessments and updates
- Regular backups and disaster recovery services
- Remote monitoring and management of IT systems
- Help desk support for IT issues
- Installation and configuration of software and hardware
- Security assessments and updates
- Regular backups and disaster recovery services
Benefits
- Increased productivity and efficiency through optimized IT systems
- Reduced downtime and faster resolution of technical issues
- Enhanced security and protection of sensitive data
- Access to a team of IT experts for guidance and support
- Cost savings by outsourcing IT support rather than hiring an in house team
- Increased productivity and efficiency through optimized IT systems
- Reduced downtime and faster resolution of technical issues
- Enhanced security and protection of sensitive data
- Access to a team of IT experts for guidance and support
- Cost savings by outsourcing IT support rather than hiring an in house team
Qualification Questions
These questions help our team determine which Tasks and Requirements are needed for your Project.
Our team will then handle and manage your Project using Project Central
Is your Business looking for any of these IT Solutions?
Do you need remote depot services?
General IT Support Block Hours Monthly
General IT Support Block Hours One Time
General IT Support Tier 1 IT Professional Services
General IT Support Tier 2 IT Professional Services
General IT Support Tier 3 IT Professional Services
Is consulting it professional services required? If so, how many hours?
Example Project Plan
Discovery
- Identify logistics required
- Identify equipment needs by user type
- Provide all Customer Required Documentation
- Provide all necessary access credentials
Recurring Ongoing/As Needed
- Timely provisioning of new / replacement technology devices
Implementation
- Complete Ad Hoc support requests
- Submit Ad Hoc support requests
Validation
- Review block hour usage
Last modified
April 8, 2025