Support

Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes.

  • ​Ensuring existing functionality of software and/or hardware
  • Restoring software and/or hardware functionality to its previous state
  • Performing routine, pre-defined tasks
  • Performing end-user requested tasks as-needed
  • Examples:
    • Hardware and Software Support
    • Vendor / license / procurement management
    • Environment documentation / Inventory
    • End-user experience​
Accidentally Deleted Emails

IP Address Log data for Deleted Emails/Lost Data- The SIEM logs provide data down to the IP Address so IT Staff are able to tell exactly who deleted the email, at what time and from where.
Common Helpdesk Needs

Laptop/Workstation Hard Drive Failure

End user experiencing symptoms of hard drive failure and potentially needing data recovery.

Explore our Solutions

AIS delivers a wide range of technology solutions, managed services, and consulting services that allow businesses to compete in today’s market. Whether deploying AIS solutions or other best-of-breed tools, the experienced, reliable AIS team delivers projects on time while streamlining IT services.
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AIS Labs

AIS offers a variety of technology solutions leveraging enterprise open-source software, developed and maintained by AIS engineers. These include AIS Managed Firewall, NMS, SIEM, and VoIP.

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Managed Services

Partner with our experienced team for peace of mind when it comes to your IT needs. AIS offers proactive, ongoing IT support and maintenance, including regular monitoring, break/fix support, preventive maintenance, software upgrades and more.

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Consulting

Leverage our team of experts for on-demand consulting and project-based support. AIS can advise on and support all of your urgent and critical IT projects, from upgrades and migrations to departmental IT budgets and information security.

AIS offers top-notch security solutions to keep your business safe from potential breaches. Don't leave your data vulnerable - partner with AIS for peace of mind.

Last modified September 14, 2021