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All Information Services, Inc. (AIS)

AIS is a full-service technology solutions firm, providing industry-leading IT solutions, services, and support. Our company was founded in 2002 to make it easier for companies of all sizes to access the right IT expertise needed to manage the digital systems that drive today’s business operations.

That remains our mission today. Whether deploying an AIS solution, partnering with us for project-based IT support or taking advantage of our team for ongoing system maintenance, we’re committed to your success.

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Why Partner with AIS?

Getting Started with AIS

Service Delivery
Service Methodology, Project Management Process, and Consulting capabilities

Project Management
AIS Project Management Approach, Methodology, and Structure

Support Structure
Key roles involved in providing consistent managed information technology services

Relationship Management
Each client relationship and arrangement is unique based upon the type of service delivery that is required of AIS.

Service Level Objectives
Service Level Objective AIS Network Operations Center (NOC)

Service Request Escalation Procedure
Procedure: Support request is received. Client information is identified. Help Desk ticket is created.

Solutions

AIS Labs
Office Phone VoIP
NMS Monitoring
SIEM Protection
XDR Threat Detection
AIS Managed Firewall

Managed Services
Helpdesk Services
Endpoint Management
Vendor Management
IT Administrative Services
IT Managed Services

Consulting
IT Project Management
IT Escalation Support
AV Solution Design
IT Strategy & Planning
Network Solution Design

Careers at AIS

Account Executive
Responsible for ensuring that our clients and prospect's teams are aware of the capabilities of AIS and building relationships with those teams for AIS.

AV Installer
Experienced AV Installers interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

Data Cabling Technician
Experienced Data Cabling Technicians interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

Full Stack Developer
Experienced Full Stack Developer interested in leveraging open-source vulnerability monitoring and management available to small/medium-sized organizations

Low Voltage Wiring Installer
Experienced Low Voltage Wiring Installers interested in joining an IT Managed Services team to gain experience working with server/network/cloud infrastructure.

PHP Developer
Experienced PHP Developer interested in leveraging open-source vulnerability monitoring and management available to small/medium-sized organizations

Principal Consultant
Responsible for evaluating assigned Client IT needs and opportunities, identifying potential IT environment efficiency and risk improvement

Senior Network Engineer
Experienced leader in networking technology across multiple hardware vendors.

Service Desk Tier One
Exceptional customer service through frontline technical support for end-users.
Solutions
Getting Started
Careers

Use Cases

Common Helpdesk Needs

List of applications most commonly supported by the AIS Helpdesk

Our Help Desk supports popular applications for:

Desktop Publishing

Graphics

Office Suites

Browsers

Anti-Virus

Word Processing

Database

Domains

PC and Network

Operating Systems

Wireless Device

Other support includes:

PC and network troubleshooting
Handheld device configuration
Popular applications for business
Administrative tasks
Software installations
Virus/spyware removal
File/folder restores

Even the little things…

Resetting passwords
Unlocking accounts
Creating user accounts and groups
Setting file and folder permissions

Helpdesk Services

Last modified September 14, 2021

Common Helpdesk Needs

Related Solution

Helpdesk Services